My name is Laura E. Engelsman-Bowser and my company uses United Health Care as our Health provider. My husband, William S. Bowser, Jr. is also on my plan as a dependent and he had a kidney transplant 14 years ago. As you can figure, my husband requires various medications to keep his new kidney healthy and to keep his body from rejecting this foreign object. Since UHC changed the protocol and no longer allows us to visit our local pharmacy for prescription refills, we have had nothing but difficulty. It is clear that UHC forces their customers to utilize Prescription Solutions (mail order) for all of their prescription drugs. At this point we have a major situation with Prescription Solutions and my husbands prescriptions. I will summarize the problem below.
My husband realized his prescriptions were running out for CellCept (250 mg), Neoral (100 mg) and Neoral (25 mg) so he phoned his doctor’s office on October 20, 2011 so they could send the prescription into Prescription Solutions. On Tuesday, October 25, 2011, Dr. Bloom’s office of University of Pennsylvania sent an E-Script into Prescription Solutions (PS). When my husband called to confirm the order on Wednesday, October 26, 2011, he was told by Prescription Solutions that they hadn’t received the request for Neoral(100mg). My husband continued to call and eventually got both his doctor’s office and Prescription Solutions on the phone together on Thursday Continue reading